eSignatures

SaaS Application

The Challenge

Our users are already familiar with stand-alone eSigning software, and our goal is not to replicate existing third-party applications. Instead, we aim to seamlessly integrate a signing function into unique governance document workflows, recognising the diverse needs of different types of board documents. A key distinction in the workflow was between signing minutes as part of the minutes confirmation process and signing documents intended for distribution to external parties.

My Role

User Research
Partner with the product manager to define the product requirements and priorities
Solution Design + user testing
Wireframing
Usability Testing

Results

Feature usage: from 17 Nov 2023 - 06 Mar 2024, 16.1% of all minutes confirmations had signature requests
Conversion: 3% increase in conversion rate attributed to the inclusion of 'minutes signing' as a must-have feature when choosing a board management software.

My Process

For the eSignature project, I collaborated closely with the product manager throughout the entire development process, from discovery to release. I have a unique ability to extend my skills beyond design into development and release, working closely with cross-functional teams to support the entire process. I became a pivotal resource for team members, who relied on my insights and expertise to navigate challenges and make informed decisions.