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eSignatures

SaaS Application

The Challenge

What the users already have: Familiarity with stand-alone eSigning tools.
Project goal: Integrating a signing function tailored to governance workflows, not duplicating existing solutions.
What makes it unique: Addressing the specific needs of board documents and differentiating between internal and external signing processes. This requires careful attention to the unique workflows and varying requirements of internal confirmation versus external document distribution.

My Role

User Research
Partner with the product manager to define the product requirements and priorities
Solution Design & prototype testing
Wireframing
Usability Testing

Results

Feature usage: from 17 Nov 2023 - 06 Mar 2024, 16.1% of all minutes confirmations had signature requests
Conversion: A 3% increase in conversion rate attributed to the inclusion of 'minutes signing' as a must-have feature when choosing a board management software.

My Process

For the eSignatures project, I collaborated closely with the product manager and cross-functional teams throughout the development process, from discovery to release. I contributed beyond design by actively supporting development and ensuring a seamless release. As a key resource for the team, I provided actionable insights and guidance, helping navigate challenges and drive informed decision-making at every stage of the project.